About Us:
Fieldin is looking for a Customer Success Manager to join our Grower Support team, based out of the Mildura area of Victoria, Australia. Founded in 2013, our fast-growing agtech company recently opened a operation in the Mildura area, and is expanding our team to meet the needs of today’s high-value crop market. Our award-winning Field Intelligence platform helps growers manage and optimize pesticide applications, harvest activities and other critical field operations. Using our proprietary sensors and mobile-friendly software, Fieldin’s technology seamlessly connects tractors, machinery and in-field sensors to provide managers with actionable data that improves production, transparency and efficiency in the field.
Main Responsibilities:
- Develop a thorough understanding of Fieldin products
- Train customers on Fieldin’s suite of offerings (mobile and desktop), troubleshoot any technical issues they may encounter, and gather feedback from them to inform future product development
- Produce seasonal summary reports and present findings to our customers
- Support our sales team with analyses and presentations for pitch meetings
- Participate in weekly meetings to communicate important activities to internal stakeholders
- Work closely with our support team in Israel
Requirements:
- 3+ years of work experience in the agricultural industry
- Self-starter with high independency but amenable to teamwork
- Strong interpersonal, oral and written skills
- Comfortable presenting in front of large groups
- A degree in a discipline related to plant science or agronomy is preferred
- Prior experience in a customer service role is preferred
- Prior experience working in Excel & PowerPoint skills is preferred
- Prior experience working with Business Intelligence (BI) tools like Tableau, Qlikview is preferred
- Prior experience with Geographic Information Systems (GIS) is preferred
- This position requires travel; you must be willing to drive to customers.
To apply, send your resume to careers@fieldintech.com
